At OmniStrada, we work with the c-suite and the management team of Asian businesses to articulate, plan and execute pragmatic and tactical Digital Transformation and OmniChannel strategies; whilst addressing organisational and local market challenges and realities. 

 

Growing fast and counting major regional businesses such as YTL Berhard, Royal DSM and V3Group (OSIM, TWG Tea, OniGlolbal/GNC) among its clients, we are seeking Digital and OmniChannel Client Engagement Managers/Digital Strategists.

 

Passionate about crafting and delivering unique customer experiences, online and offline, you will be responsible for developing and managing our clients’ digital transformation and omnichannel strategies and initiatives; addressing all aspects of the business.

 

Strong of your ecommerce and digital experience, you are able to influence clients, teams, and individuals positively; and confident in establishing relationships with senior stakeholders.

 

Your Role:

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• Provide thought leadership on enterprise and brand-level customer experience strategy.

• Identify customer pain points and scope online and offline customer experiences, leveraging industry best practices.

• Elaborate and lead digital and omnichannel strategies and projects, from conception to execution.

• Address existing and necessary capabilities for all aspects of the omnichannel business stack.

• Support resource identification, training, quality assurance and people standards across the organization

• Articulate precise scope of work, and the necessary resource and project planning to deliver milestones.

• Present strategies and project plans to client stakeholders, and communicate ideas to various audiences.

• Help coordinate project deliveries with cross-functional delivery teams and vendors.

• Provide guidance on digital assets, user experience, user interface, functionalities, business logic and marketing tactics.

• Be aware of industry developments, customer behaviour, trends and best practices.

• Support business development efforts with research, structure, smart thinking and big ideas.

• Grow client accounts by proactively and continuously identifying and scoping opportunities to enhance their digital maturity and capability.  

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Qualifications:

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• A Bachelor’s Degree or equivalent in Computer Science, Business or Marketing from a leading university or institution preferred.

• Minimum 3-5 years experience in a challenging role managing digital projects (management consulting or agency) or an ecommerce business.

• A sound understanding of the digital and omnichannel ecosystem, best practices, and online metrics.

• A "go-to" expert on an all aspects of digital transformation,  delivery track record in Asia is a plus. 

• Excellent client-facing and influence skills

• Have experience in managing ecommerce projects delivery cycles; experience in B2C or retail is advantageous.

• Strong attention to detail and organizational skills, with a positive and pragmatic approach to problem-solving .

• Capable to manage and work on multiple accounts in parallel.

• Strong interpersonal skills, leadership qualities, and the ability to mentor and influence. 

• Able to work and build relationships with multicultural and cross-functional teams at different levels of an organisation.

• Able to take initiative and make things happen with moderate supervision and guidance.

 

Entrepreneurial with desire to help drive the continued growth of our company, you are talented and passionate, an enthusiastic team player and a dedicated self-starter. We will provide you with a challenging, dynamic, fun and rewarding working environment with great opportunities for growth; along with an attractive compensation package. If you are up for the challenge – Apply here or send your CV to team@omnistrada.com stating the position reference you are applying for in the email subject.